Merch Queries

Q: I have ordered merch items, how will I receive them? A: Orders can be mailed to you, or, can be picked up at our downtown Vancouver office (Local Pickup). For requests for Local Pickup, please expect an email from us within 2 business days to arrange the pickup date and time.

Q: How much will shipping cost? Will it be included in the total cost? A: Add the item to your cart. The cost of shipping will be calculated on the ‘Cart’ page.

Q: Do you ship to anywhere in Canada? What about internationally? A: Yes, we ship to anywhere within Canada and to the U.S.

Q: How will my merch order be mailed to me, and how long will it take? A: We will mail merch via Standard Shipping with Canada Post. Arrival time of your order will depend on your shipping location. 

Q: How long will Festival 2021 merch be available for purchase? Items will be for sale from now until there is no more stock.

Q: I am an Annual Top-Up member, and wish to use my 10% discount. Where can I enter the code? A: Please enter during checkout under ‘Coupon Code’.

If you are not yet an Annual Top-Up member, you can sign up here. Please note that you also need to have a Lifetime Membership to be an Annual Top-Up member.

Q: Can I request a refund? A: We are unable to issue refunds.